Order Issues

If there is a problem with your order (e.g., wrong item, missing item, or poor quality), please contact us within 1 hour of receiving your order.
You can reach us via:
📞 Phone: [Insert Contact Number]
📧 Email: [Insert Email Address]
📍 Or message us on our official social media page.

2. Eligibility for Refund or Replacement

A refund or replacement may be approved in the following cases:

  • You received the wrong item.

  • An item was missing from your order.

  • The food was spoiled, damaged, or not up to quality standards.

 

  1. 1 Non-Refundable Situations

    Refunds or replacements will not be issued if:

  • You changed your mind after the order was confirmed.
  • You provided the wrong delivery address or phone number.
  • You failed to collect your order or were unavailable during delivery.
  • The food quality was affected due to delays caused by weather, traffic, or other external factors.